At Verolvia LLC, we are committed to providing you with a seamless shopping experience and ensuring your diversified jewelry and accessories arrive safely and promptly. Please review our shipping policy below.
1. Order Processing Time
All orders placed on verolvia.com are processed within 1-2 business days. Our business days are Monday through Friday, excluding major US holidays. Orders placed on weekends or holidays will begin processing on the next business day.
2. Domestic Shipping Only
Verolvia LLC currently ships only within the United States. We do not offer international shipping at this time.
3. Free Shipping & Delivery Times
We are pleased to offer Free Shipping on all orders, with no minimum purchase required. Once your order has been processed, you can expect delivery within 3-5 business days.
Please note that these delivery times are estimates and may vary due to factors outside Verolvia LLC's control, such as carrier delays or unforeseen circumstances.
4. Shipping Destinations & Restrictions
We ship to valid physical addresses within the United States, including P.O. Boxes, Alaska, Hawaii, and U.S. territories. Please be aware that shipments to Alaska, Hawaii, and U.S. territories may experience longer delivery times than the standard 3-5 business days.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to monitor the progress of your delivery directly on the carrier's website.
6. Lost or Damaged Packages
In the rare event that your order is lost in transit or arrives damaged, please contact our customer service team immediately.
- For lost packages: We recommend waiting 7 business days past the estimated delivery date before contacting us, as packages can sometimes be delayed and still delivered. If your package still hasn't arrived, we will work with the carrier to resolve the issue.
- For damaged packages: Please retain all packaging materials and damaged goods, and contact us within 48 hours of delivery. We may request photos of the damage to assist with the claims process.
7. Contact Information
If you have any questions or concerns regarding your order or our shipping policy, please do not hesitate to contact us:
Verolvia LLC
Website: https://verolvia.com
Email: support@verolvia.com
Phone: +1 (845) 210 4416
Address: 1 Liberty St #798, Ellenville, New York 12428, United States
Customer Service Hours: Monday-Friday 9AM-5PM EST