At Verolvia LLC, operating from https://verolvia.com, we are deeply committed to protecting your privacy and ensuring a secure shopping experience. While we are a US-based company serving customers within the United States, we adhere to the principles of the General Data Protection Regulation (GDPR) as a benchmark for robust data privacy practices, ensuring a high standard of protection for all our customers' personal information. This comprehensive statement outlines our approach to data privacy, terms of service, and operational policies for a transparent and trustworthy relationship.

1. Privacy Policy

Your privacy is paramount to Verolvia LLC. This section details how we collect, use, and protect your personal information.

What Information We Collect: 

When you visit our website, make a purchase, or contact us, we may collect various types of information:

  • Personal Identifiable Information (PII): This includes your name, shipping and billing addresses, email address, phone number, and payment information (like credit card details, processed securely via our payment partners).
  • Order Information: Details about the products you purchase, transaction history, and order fulfillment status.
  • Browsing Information: Non-personally identifiable data such as IP address, browser type, operating system, referring pages, and interaction with our site content. This is collected via cookies and similar technologies (see "Cookies" section below).
  • Communication Data: Records of your interactions with our customer service via email or phone.

How We Use Your Information: 

We use your information for several key purposes:

  • To process and fulfill your orders, including shipping and providing order updates.
  • To manage your account, if you choose to create one.
  • To communicate with you regarding your orders, inquiries, and customer service requests.
  • To improve our website, products, and services based on your preferences and feedback.
  • For internal record keeping and administrative purposes.
  • To comply with legal obligations and prevent fraudulent transactions.
  • To send you marketing communications (if you have opted in) about new products or special offers. You can opt out at any time.

Legal Basis for Processing Your Data: 

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To fulfill orders and services you request (e.g., processing payments and shipping products).
  • Legitimate Interests: To improve our services, prevent fraud, and manage our business operations, always ensuring these interests do not override your fundamental rights and freedoms.
  • Consent: When you explicitly agree to certain processing activities, such as subscribing to our newsletter. You can withdraw consent at any time.
  • Legal Obligation: To comply with applicable laws and regulations.

Sharing Your Information: 

Verolvia LLC does not sell or rent your personal information to third parties. We may share your data only in the following limited circumstances:

  • Service Providers: With trusted third-party partners who perform services on our behalf, such as payment processing (PayPal, Stripe), shipping carriers, website hosting (WooCommerce), and marketing assistance. These partners are obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety, and that of our customers or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.

Data Security: 

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using secure servers, encryption (SSL/TLS) for data transmission, and restricting access to personal information to authorized personnel only. While we strive to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention: 

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, order data is retained for a period necessary for warranty claims, tax, and accounting purposes.

Your Rights Regarding Your Data (GDPR Principles): 

Even as a US-based customer, Verolvia LLC respects your data protection rights. You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request that any inaccurate or incomplete data we hold about you be corrected.
  • Erasure ("Right to be Forgotten"): Request the deletion of your personal data under certain conditions.
  • Restriction of Processing: Request that we limit the way we use your personal data under certain conditions.
  • Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Object to Processing: Object to our processing of your personal data under certain conditions.
  • Lodge a Complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details below.

Cookies and Tracking Technologies: 

Our website uses cookies and similar technologies (e.g., pixels, web beacons) to enhance your browsing experience, personalize content, analyze site traffic, and for marketing purposes. Cookies are small text files stored on your device.

  • Strictly Necessary Cookies: Essential for the website to function (e.g., keeping items in your shopping cart).
  • Performance Cookies: Help us understand how visitors interact with our site, allowing us to improve it.
  • Functional Cookies: Remember your preferences and choices (e.g., login details).
  • Targeting/Advertising Cookies: Used to deliver relevant advertisements to you based on your interests. You can control cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Children's Privacy: 

Verolvia LLC's website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

Contact Us About Your Data: 

If you have any questions or concerns about our privacy practices or wish to exercise your data rights, please contact us: 

Company Name: Verolvia LLC 

Email: support@verolvia.com 

Phone: +1 (845) 210 4416 

Address: 1 Liberty St #798, Ellenville, New York 12428, United States