Effective Date: May 20, 2025

At Verolvia LLC, accessible from https://verolvia.com, your privacy is a top priority. This Privacy Policy outlines how Verolvia LLC ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the https://verolvia.com website ("Site"). This policy applies to the Site and all products and services offered by Verolvia LLC.

1. Information We Collect

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Site.

We may collect the following types of personal information:

  • Contact Information: Name, email address, mailing address, phone number.
  • Order Information: Details necessary to process your purchase, such as shipping address, billing address, and payment information (credit card details, PayPal information – though we do not store full credit card numbers on our servers; these are securely processed by third-party payment gateways).
  • Account Information: If you create an account, we store your username and password (in an encrypted format).
  • Communication Data: Records of your correspondence with us, such as emails or customer service chat logs.
  • Technical Data: Information about your device, browser type, operating system, IP address, and browsing behavior on our Site (e.g., pages viewed, time spent on pages, referral sources).

We collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site-related activities, such as making a purchase or creating an account.

2. How We Use Your Information

Verolvia LLC collects and uses Users' personal information for the following purposes:

  • To Process Transactions: We use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service (e.g., shipping carriers, payment processors).
  • To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To Personalize User Experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To Improve Our Site: We may use feedback you provide to improve our products and services.
  • To Send Periodic Emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • For Security and Fraud Prevention: To protect our customers and our business from fraudulent transactions and other illegal activities.
  • For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We do not sell, trade, or rent Users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Examples of third-party service providers include:

  • Payment Processors: Such as PayPal and Stripe, who handle secure payment transactions.
  • Shipping Carriers: To deliver your orders.
  • Website Analytics Providers: Such as Google Analytics, to help us understand how our site is used.

We may also disclose your information when required by law or in the good-faith belief that such action is necessary to comply with legal processes, respond to legal claims, or protect the rights, property, or safety of Verolvia LLC, our customers, or the public.

4. Your Rights

As a User, you have certain rights regarding your personal data:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Erasure: You have the right to request that we delete your personal information, subject to certain legal obligations we may have to retain it.
  • Opt-out of Marketing: You can opt-out of receiving marketing emails from us at any time by following the unsubscribe link in those emails.

To exercise any of these rights, please contact us using the contact details provided at the end of this policy.

5. Cookies and Tracking Technologies

Our Site may use "cookies" to enhance User experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

We use cookies for purposes such as:

  • Keeping you logged in (if you have an account).
  • Remembering items in your shopping cart.
  • Analyzing site traffic and user behavior.
  • Personalizing your browsing experience.

6. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Our Site is secured with SSL technology to ensure that all data exchanged between your browser and our servers remains private and encrypted.

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and policies.

8. Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete the information from our systems.

9. Changes to This Privacy Policy

Verolvia LLC has the discretion to update this privacy policy at any time. When we do, we will revise the "Effective Date" at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

10. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Verolvia LLC 

Website: https://verolvia.com 

Email: support@verolvia.com

Phone: +1 (845) 210 4416

Address: 1 Liberty St #798, Ellenville, New York 12428, United States

Customer Service Hours: Monday-Friday 9AM-5PM EST