Welcome to Verolvia LLC! These Terms and Conditions ("Terms") govern your use of the website https://verolvia.com (the "Site") and your purchase of products from Verolvia LLC. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully. If you do not agree with any part of these Terms, you must not use our Site.
1. About Verolvia LLC
Verolvia LLC is a limited liability company operating under the laws of the State of New York, US. We specialize in offering a diversified range of jewelry and accessories.
2. Product Information and Availability
We strive to display our products, including their descriptions and colors, as accurately as possible. However, the actual colors you see will depend on your monitor, and we cannot guarantee that your monitor's display of any color will be accurate. All products are subject to availability, and we reserve the right to discontinue any product at any time. Prices for our products are subject to change without notice.
3. Ordering and Payment
When you place an order on our Site, you are making an provisional offer to purchase products subject to these Terms. We will send you an email confirmation of your order, which signifies our acceptance. We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, American Express), PayPal, and Stripe. All transactions are processed securely, and your payment information is encrypted. You agree to provide current, complete, and accurate purchase and account information for all purchases made via our Site. You are responsible for all applicable taxes associated with your order.
4. Shipping Policy
We offer shipping exclusively within the United States.
- Order Processing Time: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
- Shipping Time: Once processed, your order will be shipped, and delivery typically takes 3-5 business days.
- Shipping Cost: We are pleased to offer Free Shipping on all orders, with no minimum purchase required.
5. Return and Refund Policy
Your satisfaction is important to us. If you are not entirely satisfied with your purchase, we're here to help.
- Return Window: You have 30 days from the date you received your item to initiate a return.
- Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in its original packaging. A receipt or proof of purchase is also required.
- Return Process: To start a return, please contact us at support@verolvia.com. We will provide you with a prepaid return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Return Shipping Cost: Verolvia LLC will cover the cost of return shipping by providing a prepaid shipping label.
- Restocking Fee: We do not charge any restocking fees for returns.
- Refunds: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of business days, depending on your card issuer's policies.
- Damaged or Incorrect Items: Please inspect your order upon reception and contact us immediately at support@verolvia.com if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
6. Intellectual Property Rights
All content on the Site, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Verolvia LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of Verolvia LLC. All trademarks, service marks, and trade names are proprietary to Verolvia LLC.
7. User Accounts
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
8. Prohibited Uses
You are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
9. Disclaimer of Warranties; Limitation of Liability
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Verolvia LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
10. Indemnification
You agree to indemnify, defend and hold harmless Verolvia LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
11. Governing Law
These Terms and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of the State of New York, US, without regard to its conflict of law principles.
12. Changes to Terms
You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms constitutes acceptance of those changes.
13. Contact Information
Questions about the Terms and Conditions should be sent to us at support@verolvia.com.
Verolvia LLC
Website: https://verolvia.com
Email: support@verolvia.com
Phone: +1 (845) 210 4416
Address: 1 Liberty St #798, Ellenville, New York 12428, United States
Customer Service Hours: Monday-Friday 9AM-5PM EST