Refund And Returns

Effective Date: 01/08/2025

At Verolvia, your satisfaction is our priority. We understand that buying health and wellness products like foot massagers online is a thoughtful decision — and we’re here to support you if something doesn’t go as expected.

This Refund and Returns Policy outlines how we handle product returns, exchanges, and refunds for purchases made at www.verolvia.com.

✅ 1. Return Eligibility

We gladly accept returns under the following conditions:

📦 Item must be unused, in original packaging, and in resellable condition
🧾 Return request must be submitted within 30 days of delivery
🧼 For hygiene reasons, used or unsealed foot massagers cannot be returned unless defective

🛑 Non-returnable items:

Products marked “Final Sale”
Customized or personalized items
Gift cards or digital vouchers

🛠️ 2. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery with:

Your order number
Clear photos of the product and packaging
A brief description of the issue

We’ll offer a replacement or full refund, depending on the situation.

💰 3. Refund Process

Once your return is received and inspected, we’ll notify you via email. If approved:

💳 Refund will be processed to your original payment method
🔁 Processing time: 5–7 business days after inspection
🕒 Bank processing time may vary

Refunds do not include original shipping charges unless the item was defective or incorrect.

🚚 4. How to Initiate a Return

To initiate a return, please email us at support@verolvia.com with the subject: “Return Request – Order #[YourOrderNumber]”.

You’ll receive return instructions, including the warehouse return address.

📦 Return shipping:

Customers are responsible for return shipping costs
For defective or incorrect items, we’ll cover return shipping

🔄 5. Exchanges

We currently do not offer direct exchanges. If you’d like a different model or item, please return the original product and place a new order.

ℹ️ 6. Cancellations

Orders can be canceled within 2 hours of placing them — unless already processed for shipment.

📩 Contact Us

Have questions about a return or refund? Reach out anytime — we’re here to help:

📧 Email: support@verolvia.com
🌐 Website: www.verolvia.com
📍 Address: 2101 Abbott Rd #7, Anchorage, AK 99507, USA
📞 Phone: 0131 315 3447